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Virtual Mail Room (VMR) is the leading provider of essential business communications for SMEs seeking enhanced customer interactions. Put simply VMR helps companies send out customer letters, invoices, statements, POs, contract notes and the like: whether by post or email.

VMR leverages advanced technology to deliver smarter mailroom solutions, resulting in more efficient communications at a lower cost and with reduced resource demands. By implementing these innovative solutions, VMR ensures that businesses can maintain effective communication channels without the burden of excessive expenses or resource allocation.

Founded over 25 years ago, VMR set out with the mission to revolutionise and streamline business processes -making it simpler to send more effective customer communications. We champion a design-led approach, utilising our extensive experience and bespoke software platform to enhance productivity and cut costs, all while providing a comprehensive audit trail. Our expertise in mailrooms and document solutions ensures that your business operations are not only efficient but also cost-effective.

We are proud to be one of the leading providers of Business Critical Communications, serving clients across the UK, Europe, and North America. Our design-driven approach and collaborative ethos have enabled us to build successful partnerships in both the private and public sectors. With our extensive expertise in mailrooms and document solutions, we are committed to delivering exceptional service and innovative solutions that are precisely tailored to the unique requirements of our diverse clientele. Our dedication to excellence ensures that we consistently meet and exceed the expectations of our clients, providing them with the highest quality of service and support.

Our Team

Mickel Bak

Managing Director

Mickel is a serial tech entrepreneur and founded VMR in 1999. In that time he's grown the business significantly and made it an international operation. He's passionate about using technology to solve clients communication challenges and his leadership helps us to drive innovative solutions.

David Henderson

Head of Technology

With over 2 decades worth of experience in software development David leads the Technology function at VMR. His accumulated experience with clients' systems over this period allows us to steer our clients around the challenges of automation whilst always being able to supply the best tool for the job.

Tina Moloney

Business Development and Account Manager

Tina has a wealth of experience gathered over 20 years in the industry. Managing a portfolio of 20 clients across all sectors, she is able to apply her experience to ensure the best outcome for all our clients. The consistent high levels of our client satisfaction is testament to this.

What our clients say

"I continue to be impressed with VMR's commitment to finding solutions."

Ashford Borough Council

"Thanks to the VMR system, our staff can now concentrate on more productive lines of work."

Begbies Traynor Group

"Using VMR's Services helps us to get the most out of my team."

Great Yarmouth Borough Council

"They think about the whole system and make it more efficient."

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