About us


Virtual Mail Room Limited is privately owned and based in Twickenham, near London, UK.  Our mission is to make your business processes simpler, easier, more cost efficient and more robust.

Virtual Mail Room offers its clients innovative and flexible solutions for the processing and distribution of their critical business communications.  In this industry for over 20 years, we offer a wealth of experience, skill and know-how that will transform your processes,  improve the way you interact with your customers and bring measurable, long term benefits to your business.

Meet the team

Mickel Bak – Managing Director

Mickel has been in the messaging business since the early 1990’s starting off with telex and moving onto CBF (computer based faxing). In 1993 he established Connaught FactsLine, through which he developed the UK's largest independent fax broadcasting platform sending over 1 million faxes per week, before pioneering event driven content messaging and developing a range of outsourced data handling and electronic messaging services to both domestic and international clients.  Mickel founded Virtual Mail Room in 1999.

David Henderson MSci (Cantab) - Head of Technology

David joined Virtual Mail Room in 2000 as a junior programmer upon leaving university. The switch from studying the physical sciences to software development in the business world was helped by a long standing interest in computer science dating back to the bedroom coding era of the late 80s. David has been the chief architect of three of the company's four generations of backend software and his accumulated experience with clients' systems over this period allows us to steer our clients around the challenges of automation whilst always being able to supply the best tool for the job.

Tina Moloney – Business Development and Account Management

Tina has a wealth of experience gathered over 20 years in the industry.  She began her career in 1996 with the Document Services Division of Norwich Union where she gained hands on experience in data processing and document production and design.  Managing a portfolio of 20 clients across all sectors, she is able to apply her experience to ensure the best outcome for all our clients.  Tina joined VMR in July 2016 and is primarily responsible for Business Development and Customer Relationship Management.