Within our system each document is treated as an individual transaction. We are able to track every communication item and build an audit trail of what was communicated to a contact and exactly when. This is essential in supporting legal processes or establishing conformity with contractual obligations.
We use a proprietory bar-coding system for all items sent by post which makes our tracking processes efficient and accurate. Such a system would be difficult and expensive to implement in-house, but our clients benefit automatically from our investment in this area.