Returns Management

The cost and effort of handling undeliverable items is well documented.  The manual process of receiving, opening, logging and updating CRM systems is time consuming and labour intensive.  Returned items can be easily lost in an organisation resulting in updates not being made and documents being sent time and again to an incorrect address.  The resulting impact on your business can be significant – delayed payments and increased cost can all add up.

Our full end to end solution includes the receipt, logging and reporting of any undeliverable items (goneaways, deceased) so that you can keep your customer records up to date at all times. We can even interface with your own CRM systems to automatically update them for you so you know that when you send important information to a customer, they’re going to receive it.  

Our email solution will automatically capture and report details of any bounced emails and immediately revert it to print and post.