It can take time to move contacts in a distribution list from conventional post to electronic delivery. However, the greater the percentage of contacts that are supported electronically, the lower the cost of running a communication batch.
We can save clients a considerable amount of money in setting up for electronic delivery as we do not charge existing service users additionally for this. Contacts are asked to provide their electronic delivery details as part of our managed automated reply service. We capture these details, link them back to the original contact and flag them for future electronic delivery on our internal tracking database.
If an electronic communication persistently fails, we then automatically despatch a hard copy of the document to ensure delivery. We provide clients with status monitoring to track this process, to ensure they remain in control of their delivery policies throughout.