Newsletter July 2021

Dear Client,

Hello. Welcome to the VMR Newsletter for July 2021. Please click here to view online if it's not displaying properly for you.

It’s been quite a while since our last update and as we all know much has happened and much has changed in the last 15 months or so. Never in our wildest dreams could we have imagined being hit by a global pandemic which has so totally changed the way we do business, and socially interact never mind the appalling tragedy that has ensued. We very much hope that you and yours have stayed safe and well and you’re looking forward to the end of restrictions and a return to some semblance of normality.

VMR has been fortunate from a business perspective and been able to keep functioning as normal, albeit with most staff home-based. As a result, we’ve supported our clients by continuing to offer the same level of service without disruption and in many cases have enhanced the offering to cover for changing work patterns. This has resulted in us being able to provide services which would normally be done in the office. For instance, those ad-hoc letters, mail merges etc which traditionally have been completed in-house are now being sent via our hybrid mail or ‘white text’ solutions both of which have seen a significant increase in use since the first lockdown.

I hope you find what follows interesting enough to keep you reading and as always, we’re here to help whenever you need it.

Tina Moloney
Business Development Manager
Virtual Mail Room Ltd.
+44 (0) 20 8898 6565

Recent Developments at VMR

SMS

We have now a fully integrated SMS solution within the VMR platform to go with our paper, email and fax options. SMS jobs arrive via the same mechanisms, generate all the same reports and can be reviewed on the secure web portal just the same as as your existing conventional correspondence jobs.

Text messaging is a really quick and cost effective way of communicating with clients. It can be used effectively for alerts and reminders such as:

Due or overdue payments
Appointment reminders/changes
Extreme weather event notifications (local authorities)
Road closures (local authorities)
Bin collection changes (local authorities)
Notification of important documents in the post

SMS offers all our standard benefits in terms of audit trail, security and reporting, but with a much improved confidence of receipt.

Drop me an email or give me a call for more information.

Did You Know?

Application Programming Interface (API)

We now offer an API giving direct access to our fully tracked, fully searchable electronic messaging system. The API lets you build near-instant email or SMS sending into your own in-house projects. Using the industry standard SOAP protocol, it supports a wide range of application and web programming languages.

If you feel this may be something that could improve your business processes, please contact me here to discuss & set up a trial.

Focus on...

Customer Satisfaction Survey Results 2021

Firstly, thank you to everyone who completed our annual survey which has delivered outstanding results. It’s very pleasing to receive confirmation that we really do keep customer service and satisfaction at the heart of everything we do. Once again, you’ve been effusive in your feedback for which we thank you. This year 99% of responses rated us as ‘Excellent’ or ‘Good’.

Here’s just a few of the comments we’ve received:

"VMR provide us with an essential service to allow us to communicate with the large volume of recipients in our market, without this service we simply couldn't operate. We have standard mailings but at times some that are non-standard, ad-hoc mailings that VMR responds to quickly and efficiently. Very happy with the service we get and the people we deal with."

"The fact that I have so little contact with you guys is indicative of how efficient you are. I upload stuff and it's proofed and out the door. I wish everyone was as easy as you guys to work with."

"Speaking only for myself and my own patch, I found that all the letters were dealt with quickly and efficiently. It was a smooth and easy process to upload the letters to you and any issues were flagged up immediately to me and when you noticed a potential issue you actively sought to find out what we wanted to happen to be able to resolve it. Speaking for myself, it was a positive."

We really appreciate the feedback which helps to keep us in touch with your experiences and how we can improve services for you.

We hope it won’t be too much longer before we can get out on the road again and resume our schedule of face to face client service reviews, but in the meantime, we’re always available to help as and when you need us.

Tina